Shipping policy
At Nuvorixia, we are committed to processing and delivering your order as quickly and safely as possible.
- Order Processing All orders require 1–3 business days for processing before they are shipped. Once your order has been processed and shipped, the estimated delivery period will begin.
- Delivery Times The estimated delivery time is 4–8 business days. Please note that delivery times may vary depending on the destination country, city, local logistics, and other factors related to transportation. The delivery times provided are estimates and do not guarantee a specific delivery date.
- Shipping Costs Shipping costs are included in the final product price. You will not be charged an additional shipping fee at checkout.
- Order Tracking When available, tracking information will be provided so you can monitor the status of your shipment. Please note that tracking availability and the frequency of updates may vary depending on the destination country and the shipping service used.
- Shipping Delays While we do our best to ensure that orders arrive within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control, including logistical issues, weather conditions, customs processing, public holidays, or carrier-related delays. If your order experiences a significant delay, please contact us and we will do our best to assist you and check the status of your shipment.
- Incorrect Shipping Address Customers are responsible for providing a complete and accurate shipping address when placing an order. If you have entered an incorrect address, please contact us as soon as possible. We cannot guarantee that we will be able to change the shipping address once your order has been processed or shipped.
- Order Issues Your purchase is backed by a 30-day guarantee. We want you to enjoy your product with complete peace of mind and confidence. If you experience any issues with the product within this period, please contact us for assistance. To help us resolve the issue as quickly as possible, we may ask you to provide information about your order and, when necessary, photos or videos showing the issue.
- Contact Us If you have any questions regarding your order or shipment, please contact us at blanca.morenoalcala1089@gmail.com. We are committed to providing you with a simple, safe, and satisfactory shopping experience.